I.  Privacy Policy

This Privacy Policy describes how MERCA, located at NH 66 Thondayad By-Pass, HiLITE City, Kozhikode, Kozhikode, Kerala, 673014, (referred to as “MERCA,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, make a purchase from, or otherwise interact with our store or online services (collectively, the “Services”).

 

1. Information We Collect

 

We collect various types of information from and about you, including:

  • Identity Data: Your name.

  • Contact Data: Billing and delivery addresses, email address (e.g., hellomerca@gmail.com), and telephone numbers (e.g., 9645009955).

  • Transaction Data: Details about products and services you have purchased from us.

  • Payment Data: We use third-party payment processors (e.g., banks, online payment gateways) for all financial transactions. We do not store sensitive payment details such as full credit card numbers.

  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, and operating system and platform, if you interact with any online platform we maintain.

 

2. How We Use Your Information

 

We use the information we collect for the following purposes:

  • To Fulfill Orders: To process and deliver your jewellery purchases and services.

  • To Communicate: To respond to your inquiries, send updates about your order, and for customer service.

  • To Improve Our Services: To analyze purchases and customer behavior to improve our product selection and service delivery.

  • Marketing (Optional): To send you promotional materials about new products or offers, only if you have opted in to receive such communications.

  • Legal Compliance: To comply with legal obligations, such as tax and accounting requirements.

 

3. Sharing Your Information

 

We may share your personal information with:

  • Service Providers: Third parties who perform services on our behalf, such as payment processing, shipping/delivery, and IT support.

  • Legal and Regulatory Authorities: When required by law or to protect our rights (e.g., in response to a court order).

  • Business Transfers: If MERCA is involved in a merger, acquisition, or asset sale, your information may be transferred.

 

4. Your Rights

 

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your personal information (subject to certain legal exceptions).

  • Opt-out of marketing communications.

You can exercise these rights by contacting us using the contact details provided below.

 

5. Contact Us

 

If you have questions about this Privacy Policy or our data practices, please contact us:

  • Business Name: MERCA

  • Address: NH 66 Thondayad By-Pass, HiLITE City, Kozhikode, Kozhikode, Kerala, 673014

  • Phone: 9645009955

  • Email: hellomerca@gmail.com