Return & Refund Policy

  • To qualify for a return or exchange, an unboxing video is mandatory.
  • The video must be recorded without any edits, cuts, or filters, showing the entire process from opening the seal until the end.
  • Without a valid video, your return request will be declined immediately.
  • Any damage caused by the customer cannot be accepted for a refund.
  • If approved for return, ensure the product is unused, in its original condition, and includes all original packaging, including jewellery boxes.
  • Once the returned product is received, please allow 2 business days for the refund to be credited to your bank account used for purchase.