Terms and Conditions

Welcome to MERCA. These Terms and Conditions explain how we sell ladies’ fancy jewellery products to you. Therefore, when you place an order with us, you immediately agree to these terms.

1. Business Information

Business Name: MERCA
Business Address: NH 66 Thondayad By-Pass, HiLITE City, Kozhikode, Kozhikode, Kerala, 673014
Contact Number: 9645009955
Email: hellomerca@gmail.com
Instagram: https://www.instagram.com/hellomerca/

2. Product Information and Availability

Product Descriptions:
We always aim to provide accurate descriptions and photographs of our products. However, colors and dimensions may vary due to screen settings, monitor differences, or the handmade nature of some items. Furthermore, all weights, measurements, and sizes are approximate. In addition, slight variations may occur because of design updates.

Availability:
All products depend on availability. If, however, an item becomes unavailable after your order, we will inform you immediately. Consequently, we will not process or complete that order. Meanwhile, you may select an alternative product or cancel the request.

3. Orders and Payment

Order Confirmation:
We confirm your order only when we dispatch or hand over your product. Until then, we may refuse an order for various reasons. Therefore, an order placement alone does not guarantee acceptance.

Pricing:
We display all product prices on the order date, including applicable taxes unless we state otherwise. Prices may change at any time; nevertheless, once we accept an order, we honor the original price. Additionally, promotional offers may apply only for a limited time.

Payment:
You must complete full payment before we dispatch or hand over the goods. Moreover, we provide several payment options for a smoother shopping experience. As a result, you can choose whichever method suits you best.

4. Shipping and Delivery

Risk of Loss:
You assume responsibility for the product once we deliver or hand it over to your specified address. Therefore, please double-check your delivery details before finalizing the order. In addition, incorrect addresses may cause delays or additional charges.

5. Returns, Exchange, and Refunds

Procedure:
To request a return or exchange, contact us at hellomerca@gmail.com or 9645009955. You must return the item unused, in its original condition, and in its original packaging. Additionally, we may provide specific instructions depending on the product category. As a result, following our guidelines ensures quicker processing.

6. Limitation of Liability

MERCA does not accept responsibility for indirect, special, incidental, punitive, or consequential damages, including loss of profits, arising from the sale or use of our products. Furthermore, our maximum liability for any claim equals the price you paid for the specific goods. Therefore, we encourage you to review the product details carefully before purchasing.

7. Governing Law and Jurisdiction

These Terms and Conditions follow the laws of India. Consequently, the courts in Kozhikode, Kerala will handle any disputes. By continuing to use our services, you automatically agree to this jurisdiction. Moreover, any legal matter must be addressed according to these local regulations.

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